What are Insights? A historic definition of an insight relates to a deep knowledge or understanding of something, but in the modern context an insight represents something novel or non-obvious that is illuminated through observation or analysis of data. …

As the temperature drops each fall there is something in my brain that says, “time for chili”. It is a food that I enjoy but feel like it is wrong to eat unless the temperature outside is below 50 degrees. There are lots of good chilis, and I am not…

A conversation with patient experience experts. On a beautiful sunny afternoon last November in San Diego, Maritz Loyalty leader Barry Kirk and I had the opportunity to facilitate a conversation with a few dozen patient experience leaders from across the country. …

The science of engagement is a hot topic in the HR world. Engaged employees, after all, have been shown to be happier, more productive, and more loyal in the long run. But how does one break down engagement? …

A champion in the midst of change, Shawn Schukar, Chairman and President of Ameren Transmission, has honed his change management communications strategies over more than 30 years in the energy industry. Recently I had the opportunity to sit down with Schukar over lunch recently to discuss culture and the importance of great communication through periods of change. Although Schukar oversees all of Ameren Transmission’s business, he has also served in executive functions in utility operations, energy resources, and strategic initiatives. From…

It’s no secret our society has gone through a staggering degree of change in recent years. The impact these changes have had on the working world has been profound. The nature of the work we do, the people doing work, the technology we use and our expectations of work look completely different today than from 20 years ago. …

Uber has been a hot topic in the media lately, with stories around its culture scandals and resulting company organizational changes. Uber’s culture issues were brought to the surface through a former employee whistle blower, and then corroborated by several current employees in addition to leaked exposures of misconduct stemming from all levels of the organization. Once stories of Uber’s culture became public, they were followed by insincere recommendations from the…

Although employee engagement is tied to culture, many leaders struggle to understand how to use engagement data to grow a sustainable business. In The Living Company, Arie de Geus wrote that the average life expectancy of a corporation is less than 20 years. A preoccupation with profits over people leads…

When most of us think of chefs, we think of the celebrity types popularized on reality TV. Scenes of high pressure, high drama situations in the kitchen where egos can get in the way of actually focusing on cooking. It’s a cutthroat industry where many times business etiquette gets thrown…